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Supporting people out of fuel and food poverty.
Access a personalised support service providing financial and material aid alongside casework, advocacy and brokerage to people in England, Scotland and Wales who are suffering hardship as a result of fuel and food poverty.Apply Now Eligibility Criteria
One Call, That's All (OCTA)
If you're struggling to afford food, fuel, or essential items, OCTA is here to help. One Call That's All is a free, personalised support service that offers:
- Casework support over the phone
- Help applying for extra income you're entitled to
- Advice on managing energy and household costs
- Financial and material aid for fuel, food, or essentials
- Advocacy and referrals to other local or national services
Whether you're referring yourself or someone else, our aim is to:
- Relieve immediate pressure
- Help people take steps to improve their situation
- Build long-term financial stability
- Restore a sense of hope for the future
You only need to tell your story once - we'll take it from there.
Support Eligibility Criteria
To receive support from the One Call That's All Scheme, the individual you are applying on behalf of must meet the following criteria:
- Must be a current Utilita customer
- Be located in England, Scotland or Wales
- Over 18 years old
- Have a gross annual household income of less than £31,000 (excluding disability benefits, housing costs and council tax reduction/support)
